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FREE SHIPPING ON ORDERS OVER $100. (MORE INFORMATION) | We will be closed Friday and Monday. Orders placed during this time will be shipped on Tuesday, 5/26/2026.
FREE SHIPPING ON ORDERS OVER $100. (MORE INFORMATION) | We will be closed Friday and Monday. Orders placed during this time will be shipped on Tuesday, 5/26/2026.

Refund policy

Returns & Exchanges

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Proof of purchase is required

  • An RMA (Return Authorization) must be obtained before returning

Seasonal Items

Seasonal items are not eligible for return after the relevant holiday or season has passed.

Returns for seasonal merchandise will only be accepted if:

  • The return request is made before the applicable holiday or season, and

  • The item meets all standard return requirements listed above

Any return requests submitted after the holiday or season has ended will not be accepted.

How to Start a Return

To request a return, please contact us:
📞 973-559-8260
✉️ info@btshalom.com

Shipping

  • Return shipping costs are the responsibility of the customer

  • Original shipping charges are non-refundable

  • If an item received is defective or incorrect, we will cover return shipping

Refunds

Once your return is received and inspected, refunds are issued to the original payment method.
Please allow a few business days for processing, depending on your payment provider.

Damaged Items

If your order arrives damaged, please contact us right away at 973-559-8260 and we will take care of it.