Returns
If you are not entirely satisfied with your purchased items, we’re happy to help.
How to return an item
Boker Tov Shalom offers 30-days satisfaction guarantee.
You have 30 calendar days to return or exchange an item upon delivery.
Key requirements:
- Your item must be in its original packaging.
- It must be unused and in the same condition as you received it
- You must have an RMA (Return Merchandise Authorization)
- You will need to include your receipt/proof of purchase.
Detailed requirements:
Step 1.
Request an RMA number from Boker Tov Shalom customer service on 1-800-864-7675 or email info@btshalom.com.
RMA numbers are valid for 30 calendar days only.
Step 2.
Place the original package into a shipping carton. Include invoice and specify reason for the return. If defective, please specify the defect. Clearly write the RMA number on shipping carton to prevent refusal. Do not place stickers or shipping labels on the original manufacturer’s package. Use the returns label on the backside of your delivery note.
Step 3.
Choose any shipping carrier and pay the shipping cost. A recorded delivery service is recommended and remember to keep proof of postage.
Please note: - Your parcel is your responsibility until it reaches us. We cannot accept liability for lost or damaged goods in transit.
Who pays for shipping?
Shipping costs for all returns are non-refundable. You are responsible for arranging the shipping costs to return your items.
Exception: If Boker Tov Shalom is at fault, a shipping label will be offered for a free return.
How to get a refund
We will notify you when we receive your returned item. We will inspect it (as above) and inform you of our decision.
Where reasonable care has not been taken with any items, we reserve the right to decide whether to issue a refund, or alternatively to issue a part refund (less any amounts due by way of compensation to either repair the goods or cover losses).
If we approve your case for a refund, we will return your payment to the same payment method/credit card used to make the purchase.
You will receive the credit within a certain amount of days in accordance with the payment provider’s policy.
Please note:
Defective merchandise will be accepted back for credit or exchange only if claimed within 30 days of receipt of shipment. A return authorization number must be obtained through our customer service department before returning any goods. A 30% restocking fee may be applied to merchandise returned.
We’re here to help!
If you have any questions about returns or refunds, please do not hesitate to contact our customer service department on 1-800-864-7675